Cancellation Policy
- Thank you for placing your trust in us. We want everyone to be pain free and we strive to offer appointments on time and to suit your schedule, for excellent care.
- We value your time as you do ours. We understand and take into consideration exceptional events prevent you getting to your appointment.
- Our waitlist has people who want to get on with their recovery journey and get out of pain. Time for them is lost.
- To be fair to all the minimum time for the clinic to run unaffected is 24 hours’ notice of cancellation.
- Cancellation of your appointment is made by telephoning 9533 5305. If the phone Is unattended, leave a message. Cancellation by email, SMS, Facebook is not accepted. This is a clinic focused on the people presenting to us for help, therefore we consult other forms of communication once per day.
- It is the policy of this practice that a patient who fails to present for a scheduled appointment or who cancels with less than 24 hours’ notice is charged the full fee of the missed appointment, unless it can be filled by someone else.
Thank you for helping us provide efficient and excellent care.
Clinical Pilates
Class Enrolment and Pre-class clinical screening.
- Prior to commencing classes, you will be assessed by a Pilates clinician in a Pilates Initial Assessment Consultation. This will be separate to any packages purchased.
Class structure
- Group classes are 40 minutes in duration and led by a qualified pilates clinician.
- There will be three options to structure your classes.
- Attend casually.
- Purchase a block of 5 or 10 consecutive classes.
- 1:1 and 2:1 Pilates sessions are also available.
Fees and Terms
- Casual class attendance: $52.00 per class.
- Pre-Paid 5 class pack: $244 ($48.8 per class)
- 5 class packs must be paid in full and in advance of class attendance.
- 5 class packs are subject to a 4-month expiry period.
- Pre-Paid 10 class pack: $447 ($44.70 per class).
- 10 class packs must be paid in full and in advance of class attendance.
- 10 class packs are subject to a 4-month expiry period.
- We recommend booking preferred class time in advance to ensure continuity of your program and preferred session time over the 10 classes.
- Private Pilates: $94.00 per session.
- Private Pilates can also be offered in pre-paid packs. Please speak to our reception team if you would like to purchase a pack.
- Pre-purchased classes are non-transferable and cannot be shared.
- Bookings and prepayment can be made at reception, over the phone or online via our website peakmsk.com.au.
- It is the responsibility of each pilates client to book and keep track of their appointment dates and times and their credit usage and expiry periods.
- Pilates clients must check in at reception prior to the commencement of each class for administrative purposes.
Private Health
To claim your class through your private health, confirm that you are covered for group therapy. If you are unsure, our reception will happily assist you, provide your insurance card at the front desk and reception will quote the policy to confirm coverage.
Cancellations/non-attendance
- 24 hours notice of cancellation is required. In instances where less than 24 hours notice is provided, and we are unable to fill your position in the class, you will be invoiced for the full fee of the class missed, as per our cancellation policy.
- At the time of sale if you know that you will not be able to attend a class we can factor this in when booking your appointments. Please mention this when booking.
- These Terms and Conditions of Use apply to the initial and all subsequent purchases of Peak MSK group/ private clinical pilates blocks. If these Terms and Conditions of Use are varied, Peak MSK Physiotherapy will provide an updated document for your signature.
Last updated: July 17, 2025.
